Frequently Asked Questions


Why do my Total fuel cards offer better security than magnetic strip cards?

Security is first of all strengthened during the control of the Personal Identification Number (PIN code).
Security is then strengthened in case of loss or theft. Indeed, the card is automatically disabled when the user keys in 3 wrong PIN codes in a row whatever the ransaction is. Unscrupulous persons cannot thus key in all possible values until they find the correct one.
At last, security is strengthened with the fact that the PIN code is stored in the chip. Indeed, only the manufacturer of the chip can read the PIN code if needed. Nobody else can do that.

Can I change the PIN codes of my TOTAL B2C Card?

Any time, you can change the PIN codes of your TOTAL B2C card.
PIN change can be done from any TOTAL station. Note that to change the PIN, you need to recall the current working PIN

What is the offering?

Two cards are currently available at Total:
Prepaid Card and Postpaid cards, for more information,  please contact the card team .

What do I have to key in for a card transaction?

For each transaction, the cardholder has to key in his own PIN code. If selected, the cardholder will have to key in the mileage or his driver code + mileage.

What is the price of the Total card?

TOTAL B2C card costs 11,800UGX. Currently the card is at a Launch offer. The card is free provided the customer loads a minimum of 11,800UGX immediately at acquisition of the card.

Where can I use TOTAL B2C Card?

You can use your Total B2C card in all our service stations.

How can I manage my fuel budget?

You select the combinations of fuels and services depending on each user's needs. Purchases are clearly identified, checked and secured, thanks to cards' and drivers' PIN codes.
- Each card has its own combination of products and services (car-wash, lubricants, shop...),
- Each card has its own ceiling limits for purchases.
- Each card is given a PIN code in order to secure payments.

What can I pay with my Total fuel cards?

The TOTAL B2C Card holder will be able to pay for any products (fuel and non fuel) and services.