Frequently Asked Questions about Total Gas


Total Uganda Limited, the leading oil company in the country, prides itself on packaging and marketing the most trusted, safe, and reliable Liquefied Petroleum Gas (LPG). Total Gas is available to customers in a range of 6, 12.5, & 38 kg cylinders. We also provide bullet cylinders for large consumers like hotels, schools and more in sizes that fit the client. As customers may not be aware about key Total Gas safety issues, Total Uganda provides answers to the following questions on purchasing and handling Total Gas 

What is LPG?

Ans: LPG is an acronym for Liquified Petroleum Gas which is energy stored under pressure in cylinders. LPG is a modern superior alternative to firewood and charcoal and is safe, clean, fast and portable.

What should I do if my Total Gas cylinder is leaking or damaged?

Ans: If your gas cylinder is damaged, or leaking do not try to repair it. Instead return it to the outlet where you bought it. Leaks are characterized by the presence of strong irritating smell. You can also check for leaks by using a cloth soaked in soapy water. The presence of bubbles means the cylinder is leaking. It is dangerous to attempt repairing a damaged or leaking cylinder as this can cause harm, or injurys. To locate the nearest station click Here or download our app

What equipment do I need to safely use Total Gas for cooking?

Ans: First you need to have a pressure regulator that controls the amount of gas entering your cooker and a hose pipe that connects your cooker to the gas cylinder. Whenever you buy these products, ensure that they are inspected by an authorised dealer who should also show you how to connect them correctly. Learn more on Total Gas accessories Here

How should the Total Gas cylinder be transported?

Ans: Total Gas should always be transported in an upright position. If the cylinder is in the car boot, try to secure it to prevent from falling over, rolling around and possibly getting damaged.

How should I store & use Total Gas safely?

Ans: Do not put your gas cylinder near any sources of heat like stove, or diretct sunlight because gas expands when heated and this can sometimes damage the valve, hose or cylinder. Cylinders should be stored in an upright position on a level surface. The cooking appliances should be placed higher than the cylinder.

How do I ensure that I am safe when using Total Gas for cooking?

Ans: Ensure you light the matchstick before turning on the gas and teach your family members how to use the gas correctly. Turn off your regulator valve when the gas is not in use. If unsure of how to light your gas please seek help from our station staff and from authorized distributors.

What should I do if my Total Gas cylinder is leaking?

Ans: Turn off the regulator and disconnect it from the cylinder. Take the cylinder outdoor into the open. Open all windows and doors. Do not put on the electricity switch, light a matchstick, or use your mobile phone. Use soapy water to check for a leak, the water will bubble if there is a leak. Return the cylinder to the dealer you purchased it from to have it replaced.

In case of a fire outbreak due to gas, how can I deal with the fire safety?

Ans: In case of a fire outbreak do not panic but raise the alarm by shouting “fire, fire.” Turn off the regulator if there is no fire around it using a damp towel. Do not endanger your life by attempting to fight a fire. Calmly evacuate everyone from the house and call for help.

Is it possible for me to exchange my Total Gas cylinder with any equivalent size from the nearest authorized dealer?

Ans: All branded cylinders sizes of 6, 12.5 & 38 kg cylinders are fitted with unified valves and can be exchanged at Total retail outlets for your convenience.